With the advent of new tools like Facebook at Work, you may find yourself trying to govern employee behaviour on internal and external social media. Don't make the policy mistake.Read More
On a recent trip to Jasper, I came across 2 examples of real-world-to-digital-world calls-to-action. One was good, and one was very, very bad. Let's take a look at them and see why they worked, and why they didn't.Read More
In honour of CFR in Edmonton this week and the induction of the rubber duckie into the Toy Hall Of Fame, this week I want to talk about white-hat vs. black-hat techniques of growing your social media community. And also ducks.Read More
We're not talking about avoiding bridges here. If you are a business on social media, you're going to meet a troll or two. Here are some tips for identifying, dealing with, and protecting yourself from Internet trolls. Happy Halloween!Read More
With all the statuses about how to protect your friends' privacy on Facebook circulating, I thought I might post some privacy protection advice that is actually useful: profile pictures.
SmartBrief on Social Media had a link to an article today. Their headline was "Don't let the Kardashians ruin your Facebook Page" I manage Facebook Pages, and I've had some fantastic twuck-ups* in my career, so I wanted to make sure that I wasn't about to commit the Facebook equivalent.Read More